At PollenBox, we are dedicated to ensuring that your order reaches you safely and promptly. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.
Shipping Coverage
We currently ship across India. For international shipping inquiries, please contact our customer support team before placing an order.
Delivery Timeline
Estimated delivery times are as follows:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other factors beyond our control.
Shipping Charges
- Free shipping on orders above ₹499.
- A standard shipping fee may apply to orders below the free shipping threshold.
- Shipping charges, if applicable, will be displayed during checkout before payment.
Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS containing:
- Tracking number
- Courier partner details
- Tracking link
Customers can track their shipment using the provided tracking information.
Packaging
We take special care in packaging our honey products to ensure they arrive safely and in excellent condition. All products are securely packed to minimize the risk of leakage or damage during transit.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Adverse weather conditions
- Transportation disruptions
- High order volumes
- Courier partner issues
- Government restrictions or public holidays
We appreciate your patience and will assist in tracking delayed shipments whenever possible.
Damaged or Missing Orders
If you receive a damaged package or if any item is missing from your order, please contact us within 48 hours of delivery with:
- Order number
- Photographs of the package and products
- Description of the issue
Our team will investigate and provide an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. PollenBox is not responsible for delays or delivery failures resulting from incorrect or incomplete address information provided during checkout.
Contact Us
For shipping-related questions, please contact:
Email: connect@pollenbox.in
Phone: +91 99 4646 9060
We are committed to delivering the products to your doorstep with care and efficiency.